How can we help?
Shipping
When can I expect to receive my Glossier package— are there currently processing or shipping delays?
We offer multiple shipping speeds that vary across countries because sometimes you can wait, and sometimes you can’t.
For all locations, please allow 1-3 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.
You can find information on UK shipping here and International shipping to all other locations here.
7-10 business days
Standard: ($5.95, or free when you spend $40 or more, after promotions)
Additionally, you can find a full list of our international shipping locations and shipping timeframes here
Where does Glossier ship?
Glossier currently ships to the 50 states and Puerto Rico as well as over 180 countries around the world.
Still not seeing Glossier where you live? Tag us @Glossier to let us know!
Are taxes and duties included in my order total?
We know taxes and duties can be confusing! For details on how duties, taxes, or related fees are handled for our international shipping locations, please visit our International Page.
For orders going to the European Union, Mexico, Australia and New Zealand, all prices shown are inclusive of import duties and taxes. We collect the amount for tax and duty at checkout and our international fulfillment service provider will pay them when your order is cleared through customs (you won’t need to pay anything extra when your package is delivered).
For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DPU (Delivery at Place Unloaded).
Please note that if DPU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
We may also collect relevant taxes and duties on international orders, depending on your destination country.
If you have any questions or think you have been incorrectly charged, please email us at gTEAM@glossier.com and we can help!
Do you ship to PO Boxes?
We can! However, we can only ship to PO Boxes with Standard shipping.
My tracking details aren’t working, Can you help?
We got you! Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. That said, if your tracking number isn’t updating or working at all, please reach out to us via gTEAM@glossier.com. We’re always here to help!
For International processing and shipping times, visit our International Page.
How can I edit my shipping address?
While we can’t make changes to orders already placed, you can always cancel and re-order within 1 hour right in your account on Glossier.com! Just head to your Order History and click on the order you’d like to cancel. If it’s been more than one hour since you placed your order, please email gTEAM@glossier.com.
Are there limitations/restrictions with shipping certain products to my country?
In the US, fragrance is considered a Hazardous Material. This means that the U.S. Department of Transportation requires ground-only shipment due to air shipment restrictions and regulations. Unfortunately, this means any liquid fragrance cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes, or APO/ FPO addresses. All domestic orders containing fragrance must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.
Due to international shipping restrictions, alcohol-based fragrance products are unable to be shipped to certain countries or may be required to be shipped express (and may incur additional fees or a free shipping threshold). Please reach out to gteam@glossier.com if you have any questions about shipping restrictions.
For details on restricted shipping items in International locations please visit our International Page.
Products
How can I find out more information about a product?
You can learn all about our products on their individual product pages on glossier.com. If you have any other questions or thoughts, we’d love to chat! You can reach our team by emailing gTEAM@glossier.com.
Are Glossier products suitable for my skin type?
Our products are dermatologist-tested and formulated for all skin types! If you have questions about a specific product, and your specific skin type, reach out to us at gTEAM@glossier.com. We’d love to help you create a routine that works best for you!
Are Glossier products pregnancy-safe?
If pregnant or breastfeeding, we always recommend bringing the ingredient list to your doctor for any product you’d like to try, before adding it to your routine. Full ingredient lists for each product can be found on Glossier.com.
Are Glossier products cruelty-free?
We’re committed to being cruelty-free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant 🐇
Are Glossier products vegan?
We have many vegan products! For more details on a specific product, check out the “Good to know” section on each product page on Glossier.com. We’re also always happy to help at gTEAM@glossier.com.
Can I sell Glossier products in my own store?
Your purchase of Glossier products is only for your personal use, and we are not looking for additional wholesale partnerships at the moment. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Can you help with a product I bought from a third-party marketplace?
We recommend only purchasing Glossier through Glossier.com, one of our retail locations, or with one of our wholesale partners as we’re not able to guarantee the authenticity of products purchased outside these channels.
Additionally, we’re not able to process returns or exchanges or otherwise assist with orders not placed through Glossier.com or at our retail locations. For Glossier purchased at one of our wholesale partner locations, please reach out to their Customer Service Team directly.
When is the next product launching?
We’re always working on something new! You can sign up for our email list to get the latest updates, or send us an email at gTEAM@glossier.com to let us know what you’d like to see next 👀
I have a weird question and I want to talk to a person about it.
We’ve got people who love that kind of thing! To ask anything and get a quick, personal reply, email us at gTEAM@glossier.com.
How can I get Glossier stickers?
All Glossier orders include a seasonal sticker (it changes depending on seasons or when a new product launches.) We cannot send stickers separately from orders.
Why aren’t all Glossier products available to be shipped to my location?
For more details on our international shipping locations, and any product shipping limitations in those countries, please visit our International Page. We know shipping restrictions can be confusing, so we’re also always happy to answer questions at gTEAM@glossier.com.
How do I send a gift card?
You can purchase a digital gift card here. We offer the following digital gift card delivery options:
Same-Day Delivery: your gift card is delivered to your recipient’s email approximately 2 hours after purchase.
Future Scheduled Delivery: You can schedule a gift card to be delivered to your recipient’s email up to 90 days in advance. Future scheduled gift cards are delivered between 4 am and 10 am in your (the sender’s) time zone.
You can also have the gift card delivered to your own email if you’d like to print it and hand it off to your recipient yourself!
Where is Glossier available?
You can purchase Glossier products on our site, in one of our retail locations, on TikTok Shop, and in the following wholesale locations: Sephora in the US, UK, France, Mexico, Sephora @ Kohl’s, Space NK, and Mecca.
Returns & Exchanges
What’s your return policy?
All returns must be requested within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit), excluding the cost of delivery, except where otherwise required by law. You will also have the opportunity to choose to receive a refund in the form of a Glossier gift card if you use our self-service returns process. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, sweatshirts, merchandise, engraved items, and gift cards are final sale.
We are unable to accept returns or exchanges for all products purchased through our wholesale partners, including Sephora, Space NK, and Mecca. Please visit the wholesaler’s website or store for assistance.
How do I place a return or exchange?
You can complete a return online here (make sure you have your original order number handy!) For UK or International returns, please reach out to us at gteam@glossier.com.
The self-service return portal will allow you to leave feedback on the product and select whether you’d like to receive a refund back to your original form of payment or via a Glossier gift card.
If you receive a notification that your order is not eligible for an online return, please reach out to us at gteam@glossier.com or visit one of our stores with your order number and the products you’d like to return or exchange, and we’re happy to help.
How long does it take to receive a refund?
Credit card refunds usually take 5–10 business days to appear on your statement. Gift card refunds will be available right away on your original gift card.
What should I do if I receive the wrong product?
You can use our online portal here, or email gTEAM@glossier.com with your order number, and we’re happy to help!
Can I return a product I received as a gift?
If you were gifted Glossier but it isn’t what you had in mind, you can return your items for store credit. Please reach out to gTEAM@glossier.com or visit one of our stores with the gifter’s first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once we’ve located the original order, we’ll take care of the rest!
How do I return a product I purchased from Glossier’s TikTok Shop?
You can start the return process directly in TikTok! Just head to the “Orders” section under “Shop” in TikTok and click on “Return/Refund.”
International
International Shipping & Returns
International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. Please note the table below reflects the average transit time but it may slightly vary at checkout based on a dynamic business day calculation.
| Country | Standard Transit Time (Business days after order placed) | Standard Shipping Fees | Express Transit Time (Business days after order placed) | Express Shipping Fees | Duty and Sales Tax |
|---|---|---|---|---|---|
| Australia | 11–17 | $16 AUD or free on orders $110 AUD+ | 7–9 | $35 or free on orders AU$210+ | Included |
| Austria | 8–11 | 10€ or free on orders 65€+ | 5–8 | 20€ or free on orders 130€+ | Included |
| Belgium | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Not included – payable at checkout |
| Canada | 8–12 | $8 CAD or free on orders $60 CAD+ | Standard only | Standard only | Partially included |
| Norway | Express only | Express only | 4–5 | 290kr or free on orders 1,445kr+ | Included |
| Denmark | 8–18 | 75kr or free on orders 480kr+ | 4–6 | 149kr or free on orders 965kr+ | Included |
| France | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Germany | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Mexico | 9–22 | MX$352 or free on orders MX$1,320+ | Standard only | Standard only | Included |
| Ireland | 8–12 | 10€ or free on orders 65€+ | 4–5 | 20€ or free on orders 130€+ | Included |
| Netherlands | — | 10€ or free on orders 65€+ | 5–7 | 20€ or free on orders 125€+ | Not included – payable at checkout |
| Italy | 8–17 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Philippines | Express only | Express only | 7–8 | 1,397₱ or free on orders 7,695₱+ | Optional |
| Poland | 7–11 | 46zł or free on orders 320zł+ | 5–8 | 115zł or free on orders 590zł+ | Included |
| Singapore | Express only | Express only | 6–7 | 34$ or free on orders 185$+ | Included |
| South Korea | Express only | Express only | 5–6 | ₩29,340 or free on orders ₩180,035+ | Not included – payable at checkout |
| Spain | 8–12 | 10€ or free on orders 65€+ | Standard only | Standard only | Included |
| Sweden | — | Express only | 4–5 | 239kr or free on orders 900kr+ | Included |
| Switzerland | Express only | Express only | 5–6 | 20fr or free on orders 125fr+ | Included |
| United Arab Emirates | Express only | Express only | 4–5 | AED136 or free on orders AED495+ | Included |
| Rest of World | 10–11 | Fees apply | 8–9 | Fees apply | Not included – payable at checkout |
Are there limitations/restrictions with shipping certain products to my country?
Depending on your location, there may be restrictions to products that can be shipped to your location. For example, alcohol-based fragrance products are unable to be shipped to certain countries or may be required to be shipped express (and may incur additional fees or a free shipping threshold.) Please reach out to gteam@glossier.com if you have any questions about shipping restrictions.
What’s your return policy?
All returns must be processed within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment, excluding the cost of delivery except where otherwise required by law. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, gift cards and Glossier Goods are final sale.
How do I place a return or exchange?
For international returns, please reach out to gTEAM@glossier.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest. Please note all returns must be initiated within 30 days of receiving the order.
How long does it take to receive a refund?
Credit card refunds usually take 5–10 business days to appear on your statement.
What should I do if I receive the wrong product?
Just email gTEAM@glossier.com with your order number and the product you are referring to, and we’re happy to help!
Can I return a product I received as a gift?
If you were gifted Glossier but it isn’t what you had in mind, you can return your items for store credit. Please reach out to gTEAM@glossier.com (or visit one of our stores) with the gifter’s first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes).
Can I purchase an international order for a Gift Card on glossier.com?
At this time, Glossier Gift Cards are only available for purchase on our US and UK sites.
Stores
Where can I visit Glossier IRL?
You can learn more about our current and upcoming Glossier retail store locations here. We can’t wait for you to visit 💕
Will I be able to test products at Glossier stores?
Yes! We’ve redesigned our in-store testing experience so visitors are able to try our full range of products in an environment that feels safe and comfortable. We’ve brought on new tools, matched specifically to each of our products, for customers to dispense product onto before applying on themselves—our Editors will also oversee product testing to ensure all guidelines are being followed, and that every product is being sanitized after each use.
Are masks required at your stores?
We’ve been closely monitoring developments with COVID-19 to ensure we’re in compliance with guidance and regulations set by the CDC and state and local authorities in the U.S., as well as the U.K. government and Public Health England. At this time, we recommend masks but do not require them to be worn in our stores.
Can I apply to work at one of your stores?
We’re excited to build our retail teams! You can head to our Careers Page to see roles that are currently open—we’ll continue to add new opportunities as they arise!
What can I buy at one of your stores?
Can I select limited packaging when shopping in your stores?
Yes! Any of our Editors can help you opt out of receiving a bag when you place your order. If you choose to opt-out, your order will be packed in reusable pink pouches only.
What forms of payment do you accept at your stores?
We accept debit/credit cards, Apple Pay, and Google Pay. We also accept cash at select locations.
Can I return/exchange an online order at one of your physical stores?
Yes! Come to the store prepared with your order number and the products you’d like to exchange or return, and we’ll take care of the rest. Please note returns and exchanges can only be processed within 30 days of you receiving the order.
Can I buy online, and pick up in-store?
I accidentally selected in-store pick-up, what should I do?
Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order with the correct delivery method.
How will I know when my pick-up order is ready?
You’ll receive an email with pickup details from gTEAM@glossier.com once your order is ready, and then you can head to the store to collect your items. Be sure to have your pickup confirmation email handy when you arrive.
Can I make changes to my store pick-up order after it’s placed?
Yes, just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order with the items you want.
I selected the wrong store location for my order, what should I do?
Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order at the correct location.
What if I don’t see my local store as an option for pickup?
If you don’t see your local store as an option for pickup, it means that the store does not currently have all the products from your order in stock.
I’m unable to pick up my order, what should I do?
Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order whenever you’re ready. If your order is not picked up within 7 days from the time your order is ready, it will be canceled and you will receive a refund to your original payment method within 1-3 business days.
How long will you hold my pick-up order?
Pickup orders will be held for 7 days from the time your order is ready. After 7 days, orders will automatically be canceled and refunded.
When do I get charged for my store pick-up order?
Orders will be charged upon checkout. If you’d like to cancel your order, please reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you.
Billing
What forms of payment do you accept?
We accept PayPal, Shop Pay, Google Pay, Venmo, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks, money orders, or American Express gift cards.
How do I pay with a gift card?
To redeem your gift card, just choose “Gift Card” as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you’ll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time!
Please note, gift cards are currently only available for purchase in the United States and the United Kingdom.
I used to have store credit in my Glossier account, but I can’t find it anymore. How can I use it?
We transitioned our site to use a new format for store credit at the end of 2022. Any credit from our previous system has been automatically transferred to a digital gift card—you should have received a digital gift card with your remaining Glossier balance in October 2022. Once you receive your gift card via email, you must activate it by clicking on the digital gift card link. This will show the code you will use to redeem your store credit at checkout. If you can’t find the email from us, we suggest checking your spam/junk folder just in case, and you can email gTEAM@glossier.com if you need more help!
What can I do if my payment is declined?
We recommend checking that your card’s billing details (such as the security code and zip code) match what you’ve entered into our system and that your card is not expired.
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at gTEAM@glossier.com. We’re happy to help!
Why was my order canceled when I did not request a cancellation?
All orders are subject to our acceptance or rejection based on product availability, and compliance with our Terms of Service. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place and refund your original form of payment. If you have questions about your order status, please reach out to us at gTEAM@glossier.com.
Is there a limit to how many of an item I can purchase?
We enforce a limit of 3 per customer on our merchandise, candles, and limited edition items, 5 per customer on our fragrance items, and 20 per customer on beauty and skincare items to protect inventory levels and make sure everyone has a chance to enjoy our products.